Support

SHIPPING

Order Processing:

Every piece is handmade to order by a designer. We occasionally have stocks and we might be able to send the order next day or it may take up to 10 days to ship in case we don't have stocks. If you would like to check availability, please contact us.

shop@tsuyumi.com

Shipping Rates:

Domestic Orders: Tsuyumi Online Shop utilizes FedEx for all US shipping. (Flat rate for each services.)
*Free Ground shipping on your order of $175+
(except Hawaii and Alaska.)

Ground $ 7.00
2Day $ 18.00
Standard Overnight $ 30.00

Alaska, Hawaii and Puerto Rico: Only 2Day or Standard Overnight service.

International Orders: Tsuyumi Online Shop utilizes only USPS Express Mail service which delivers your orders with in 3-5 business days.(Flat rate)

International Express Mail: $ 35.00

Tsuyumi Online Shop is unable to ship to military APO/FPO addresses, as well as P.O. Boxes.

Once Tsuyumi Online Shop has delivered the merchandise to carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. Tsuyumi Online Shop is not responsible for any fees charged by customs. If you decide to refuse any shipments from Tsuyumi Online Shop, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Tsuyumi Online Shop. This amount will be subtracted from merchandise refund.

RETURNS AND EXCHANGES

You may returns/exchanges on any items (expect items which are sale, special size, custom orders etc) that are in their original condition (unworn, unwashed and with all tags) within 5 days of receiving your order.

How to process a return or exchange:

Send an e-mail to shop@tsuyumi.com with the merchandise style number and the reason for return/exchange.
For an exchange, we will check if the merchandise your requested is in stock. If not, you may choose to return the item.
Once your return/exchange is authorize by Tsuyumi Online Shop, you will receive a RA#.
Please write the RA# on the OUTSIDE of package, without the RA# will not be accepted.

SALES TAX

Orders that ship in New York are subject to an 8.875% sales tax.

SIZE GUIDE

Women's Hat
XS 21 1/2" (54.5cm)
S 22" (56cm)
M 22 7/8" (58cm)
L 23 5/8" (60cm)

Men's Hat
S 22 7/8" (58cm)
M 23 5/8" (60cm)
L 24 3/8" (62cm)


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